Above-It-All (UK) Ltd Information

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FREE Delivery: England, Wales, Glasgow and Edinburgh.

Access to a property by an HGV vehicle is required for windows orders.

Sales Support: 0870 7575 010.

Please allow 7-10 working days for delivery.
We will telephone you to confirm a delivery date for your order.

About Us Above-It-All (UK) Ltd
Kingfisher Business Centre Futures Park Bacup Lancashire OL130BB United Kingdom
Phone: 01706 222482
Email: info@above-it-all.co.uk
883 9964 46

Making A Purchase PRODUCTS

Please ensure that your order is correct before ordering, as alterations after ordering will incure pick-up (if delivered) and re-stock charges.
It is the responibilty of you (the buyer) to select the correct flashings kit for your windows.

Delivery will be 7-10 working days.

We accept credit and debit card payments: Solo, Maestro, Visa, Mastercard, American Express.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

When making an order by telephone, customers need to have understood and confirmed the VELUX product codes as correcting mistakes after despatch will incurr additional charges.

Shipping And Handling FREE delivery on all Velux Window and Blinds orders.
For deliveries to Scotland Fee delivery applies to Glasgow and Edinburgh.
Access to a property by an HGV vehicle is required.
If first delivery fails because of nobody at the delivery address then a charge will be applied (dependent on location).
Delivery charges for staircases are calculated according to stair design.

Delivery Schedule Please allow 7-10 working days.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Privacy Policy Above-It-All (UK) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you wish to cancel your order please notify us in writing so we may collect the goods and invoice you for the cost of this collection, or if you wish you may arrange delivery of the returned products to us.
There is an administration charge of £20 and 15% restock charge to cover costs incurred.
The direct cost of online transactions will be charged, this is typically 2.5% of the order value for credit cards and only 40 pence for debit cards.
The goods must always be returned in undamaged condition and in original and unopened packaging.

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